What is the check-in and check-out policy at Novotel London Excel?
Check-in is at 15:00 and check-out is by 12:00.
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Novotel London Excel
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Key details
About the Hotel
7 Western Gateway Royal Victoria Dock,, London, E16 1AA,
- Next to ExCeL London
Great
8.1
8.1
4.2
4.0
4-star hotel, 150 metres from the ExCeL Exhibition Centre
Location & Access
The Novotel London Excel is
Dining & Terrace
The
Business & Meetings
The hotel has
Wellness & Fitness
Guests can use the
Family & Pet-Friendly Accommodations
The hotel offers
Highlights
Location: 150 m from ExCeL, 300 m from Custom House Station
Dining: Upper Deck Restaurant & Bar with dock views
Business: 12 meeting rooms with natural light
Wellness: Fitness centre, sauna, and steam room
Access: Close to O2 Arena, Canary Wharf, London City Airport
Family & Pets: Family rooms and pet-friendly policy
“The property stands out for its location closest to the ExCeL Exhibition Centre, with a stylish design incorporating modern tech and a distinctive Upper Deck restaurant. Its family-friendly focus, including spacious rooms, makes it suitable for leisure stays alongside business trips; plus, it has convenient access to the O2 Arena. I think it's a practical choice for those visiting events in the area.”
Select your room type
The hotel provides many room choices—family rooms, doubles, and pet-friendly suites—with breakfast, free cancellation, and special offers
- Executive Premium Queen Room2 persons25 m²1 King-size bedHeatingCoffee machineroom details
- Standard Double Room Two Single Beds2 persons25 m²2 Single bedsBathtubHeatingroom details
- Standard Queen Room2 persons25 m²1 King-size bedHeatingShowerroom details
Show all rooms
Rates & availability calendar
See current prices and availability for your chosen dates!
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Check-in/ Check-out
Facilities
Hotels feature amenities designed to keep both you and your pet comfortable
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- Security
- Luggage storage
- Lift
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
Services
- Room service
- Housekeeping
- Dry cleaning
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Bar/ Lounge area
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Children's menu
Room features
- Heating
- Mini-bar
- Soundproofed rooms
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
Show more
Dining Onsite
At Novotel London Excel, dining options embody a delightful diversity, offering international and European flavors in a family-friendly atmosphere. Guests can savor breathtaking views of Victoria Dock while indulging in curated dishes that cater to various dietary preferences, making every meal a unique experience.
Location
7 Western Gateway Royal Victoria Dock,, London, E16 1AA,
Explore London
Local Highlights
The Crystal
8 minutes' walk
Sustainable city information hub featuring exhibitions on smart city innovation and technology.
Royal Victoria Dock and Bridge
6 minutes' walk
Iconic landmark with picturesque views, ideal for a leisurely stroll or taking in the waterfront scenery.
Emirates Air Line
10 minutes' walk
A cable car offering stunning aerial views of London and the Thames, perfect for a unique experience.
River Thames Kayaking
11 minutes' drive
Kayaking along the River Thames provides an exciting adventure with views of London's landmarks.
Yoga at the Dock
6 minutes' walk
Relaxation sessions held at the dock, enhancing mental peace amid a tranquil waterside environment.
China Palace
2 minutes' walk
Cozy Chinese restaurant offering a variety of authentic dishes, perfect for a casual meal.
Zero Sette Restaurant
3 minutes' walk
Italian eatery with a warm ambiance, famous for homemade pasta and delectable seafood options.
Now Gallery
20 minutes' walk
Contemporary gallery showcasing innovative art exhibitions and cultural events in the heart of Greenwich.
The O2
40 minutes' walk
Iconic venue for concerts and events, featuring a vibrant atmosphere with numerous bars and restaurants.
Local transport and travel tips
Want access to early-bird pet-friendly hotel deals?
Access exclusive discounts today!
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site at true.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
You can start your day with a full breakfast, which costs GBP 21.5 per person.
Pets
Pets are allowed on request.
Languages
English, French, Spanish, Italian, Hungarian, Polish, Russian, Hindi, Lithuanian
Number of floors:
9
Number of rooms:
237
Reviews and Ratings
Feedback about Novotel London Excel from previous guests about their experience.
Show moreShow less
Pros
Excellent location
Spacious room
Friendly staff
Convenient parking
Good bathroom pressure
Cons
Bed bugs
Dirty carpet
Guest reviewsbased on 3804 reviews
Emily from United Kingdom
Single
Standard Queen Room
3 nights in November 2025
|
Reviewed: January 19, 2026
7/10
good drink recommendations underground parking attentive staff black mould broken seal chipped wall
louisa and jackson. they knew a lot about the hotel and offered good drink recommendations. the underground parking was convenient, and i got a discount with my stay. jeff and keya were lively and attentive, i enjoyed the food and river view.
the room had some issues. there was black mould on the shower seal and a chip on the tray. the pop up waste on the basin was broken. a chip on the wall. the separate loo without a basin wasn't great for hygiene.
0 Helpful
William from United Kingdom
Business traveller
Executive Premium Queen Room
3 nights in November 2025
|
Reviewed: January 19, 2026
9.0/10
Convenient and well-located
excel proximity spacious room polite staff
The hotel is very close to the excel. The Elizabeth Line station is also nearby. I found the rooms to be quite spacious and clean. The staff were cute and polite.
The room temperature was high. I found this uncomfortable and difficult to adjust.
Location
9/10
The hotel benefits from its close proximity to the excel centre. The Elizabeth line station nearby offers quick access to other parts of the city.
Rooms
9/10
My room included a comfortable queen bed, a separate seating area, and work desk, offering ample space for relaxation and productivity. The bathroom had a rainfall shower and provided complimentary toiletries. my room was well appointed.
Service
10/10
Check-in was smooth. The staff were helpful and attentive to my needs during the entire stay. I appreciated their quick responses to requests, and they were able to answer my questions. THE staff were professional.
Facilities
8/10
The hotel has a gym with treadmills, weights, and elliptical machines. I saw that there is a business center that offers computer access and printing services . Free wifi is available throughout the hotel.
Dining
9/10
The hotel has a restaurant offering breakfast, lunch, and dinner. There IS a bar which features a variety of cocktails and snacks. I did not have time to use these facilities.
0 Helpful
|
Harry from United Kingdom
Business traveller
standard room 1 queen size bed convertible sofa
3 nights in November 2025
|
Reviewed: December 29, 2025
9/10
perfect location good food
the hotel's location proved excellent for attending an event at the excel center. i found the staff helpful and the food was also good. i had booked a standard room with a queen size bed for three nights. i looked forward to a sizable bathroom and room.
0 Helpful
Show more reviews
FAQs
About Novotel London Excel
How far is Novotel London Excel from London City Airport?
The hotel is 4 km from London City Airport.
What dining options are available on-site at Novotel London Excel?
The Upper Deck Restaurant & Bar serves brasserie cuisine and features an outdoor terrace with views of the Royal Victoria Dock.
What fitness facilities are available at Novotel London Excel?
Guests can use a modern gym, sauna, and steam room at the hotel.
What room amenities are provided at Novotel London Excel?
Rooms feature free Wi-Fi, flat-screen TVs, minibars, laptop safes, and coffee-making facilities.
What are some nearby restaurants to Novotel London Excel?
Nearby restaurants include La Barrique Wine Bar & Restaurant, Tapa Tapa, and Med Grill, all within 0.5 km.
What business amenities are provided at Novotel London Excel?
The hotel offers 12 fully-equipped meeting rooms, flooded with natural light.
What entertainment options are available at Novotel London Excel?
Guests can enjoy a buzzing bar that offers a variety of beers, wines, and cocktails.
How far is Novotel London Excel from the O2 Arena?
The hotel is approximately 5 km from the O2 Arena.
Are there any family-friendly features at Novotel London Excel?
The hotel provides children's menus, cots, and family-oriented services with spacious rooms.
What are the accessibility features at Novotel London Excel?
The hotel is equipped with features that facilitate access for guests with limited mobility.
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